Privacy Policy

Last updated: [9 September 2025]

Luke’s Garden Planters (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and protect your information when you visit our website, purchase from us online or in person, or interact with us via email, phone, or social media.

Information We Collect

From Orders & Purchases

  • Name, phone number, email address, and delivery address (for order processing).
  • Payment details (processed securely by third-party providers; never stored by us).

From Website Use

  • Comments: When visitors leave comments, we collect the data shown in the comment form, the visitor’s IP address, and browser user agent string (for spam detection).
  • Media Uploads: If you upload images to our site, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract location data from images.
  • Cookies:
    • If you leave a comment, you may opt-in to saving your name, email, and website in cookies for convenience.
    • If you log in (future feature), we set temporary cookies to remember your login and display preferences.
  • Embedded Content: Articles on our site may include embedded content (e.g., videos, images, maps). Embedded content from other websites behaves as if you visited that site directly, which may collect data and track your interaction.

How We Use Your Information

  • To process and deliver your orders.
  • To communicate order updates or respond to queries.
  • To share product news or marketing updates (only if you’ve opted in).
  • For website functionality (comments, cookies, embedded content).

Sharing of Information

  • We do not sell or rent your personal data.
  • Limited details may be shared with trusted delivery or payment partners strictly for order fulfillment.
  • Visitor comments may be checked through an automated spam detection service.
  • The Gravatar service may receive your email address to display profile images (see Automattic’s Privacy Policy).

Data Retention

  • Order details are retained for our records in compliance with legal requirements.
  • Comments (and their metadata) are retained indefinitely to allow follow-ups.
  • For registered users (if enabled in future), personal information will be stored in their user profile. Users can view, edit, or delete their data at any time (except usernames).

Your Rights Under POPIA

You may request to:

  • Access the personal information we hold about you.
  • Correct or delete your personal information.
  • Withdraw consent for marketing communications at any time.
  • Lodge a complaint with the Information Regulator if you believe your rights are being infringed.

Data Security

  • We implement reasonable technical and organisational measures to protect your information.
  • Payment information is handled securely by third-party processors and never stored by us.

Children’s Privacy

  • Our site and products are not directed at children under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

  • We may update this Privacy Policy occasionally. Updates will be posted on this page with the “Last updated” date revised.

Related Policies

Please also read our: